Refund Policy
AIOX Online Refund Policy
Our Goal
At AIOX Online, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds and exchanges under the following conditions:
Returns
- Timeframe: You may request a return within 30 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and with all tags attached.
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How to Initiate a Return:
- Contact our customer support team at [email protected] or [phone number] to obtain a return authorization.
- Please include your order number and reason for return in your request.
- Securely package the item(s) and ship them to the return address provided by our support team.
Refunds
- Processing: Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to be credited to your original payment method.
- Restocking Fees: [State if you charge a restocking fee, or if they only apply in certain circumstances].
- Shipping Costs: [Decide if the customer is responsible for return shipping, if you offer free return labels, or if it depends on the reason for the return].
Exchanges
- Eligible Items If you would like to exchange an item, please contact us to arrange this. Standard return policy conditions apply (unused, original packaging).
- Stock Availability: Exchanges are subject to product availability.
Non-Returnable Items
- Certain items may not be eligible for returns or exchanges due to hygiene or other reasons. These will be clearly marked on the product page.
- Phone recharge services are non-refundable once processed.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email protected] or [phone number]. Please provide evidence (photos, etc.) to help us assess the issue.
- We will work with you to replace the item or issue a refund as quickly as possible.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team:
- Email: support@aioxonline.com